SSOE is seeking a dynamic Section Manager-Information Technology to join our rapidly expanding Technology team in the vibrant Hillsboro (OR) area. Reporting to the Enterprise Technology Support Manager, this role involves leading a team of IT Technicians dedicated to providing exceptional customer service and technical support, ensuring operational efficiency in alignment with organizational objectives and IT service standards.

What Makes SSOE a Great Place To Work

At SSOE, we cultivate a culture of innovation and growth, continuously adapting to emerging markets and spearheading technological advancements. Our dedication to recognizing talent and hard work guarantees a rewarding work environment for all individuals.

Joining SSOE means collaborating with top talent and contributing to a collective vision. Our commitment to providing an exceptional workplace not only attracts and retains top talent but also drives superior business outcomes.

As part of our commitment to innovation, all team members will be trained on Microsoft Copilot and empowered to use it as a core tool in their everyday work.

A Typical Day Might Include:

The following duties are typical of the position, but are not all encompassing. Responsibilities include those required to deliver quality service on schedule and within budget in a team environment.

• Coaches, directs, coordinates, facilitates, and supervises section personnel, including all employment and employee relations activities.
• Ensures the technical competency and quality of work performed by staff, including support for computers, mobile devices, applications, and connectivity.
• Supports the Enterprise Technology Support Manager with customer service initiatives and business alignment activities.
• Monitors team performance metrics, analyzes trends, and ensures service level agreements (SLAs) and key performance indicators (KPIs) are met.
• Reviews and approves work plans, schedules, and resource allocations to meet project and support requirements.
• Oversees ticket intake, triage, and escalation procedures; ensures timely and effective incident response and issue resolution.
• Deliver remote and onsite support using remote desktop and management tools.
• Identifies strengths and weaknesses of section personnel to prioritize training needs and implements training programs in collaboration with the Training and Development Department.
• Maintains accurate documentation, asset inventory, and knowledge base resources.
• Promotes continuous improvement by optimizing workflows, enhancing automation, and supporting self-service tools.
• Ensures compliance with IT security and data protection policies across all endpoints.
• Responsible for section employee relations activities with the assistance of the Human Resources Department.
• Travel required.
• Valid driver's license required. May be waived for international assignments.

Qualifications You’ll Need on Day One:

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• 10+ years of progressive Information Technology experience, including 3-5 years in a leadership role.
• Experience in IT support and client support in a corporate environment required.
• Excellent communication and cross-functional collaboration skills are essential for this role.
• Salary Range: $100,000 - $105,000 year depending on location, education, experience, and any certifications that are directly related to the position.
• Benefits include health, dental and vision insurance, life insurance, 401K, PTO & paid holiday

What We Offer:

• Experience a dynamic and collaborative team culture that fosters innovation and encourages creativity in problem-solving.
• Competitive compensation and benefits.
• Career growth and learning opportunities in AEC domains.